Outcomes

GEFCC Exceeds Illinois Health Connect Quality Benchmarks - Again!

For the second year in a row, for the period ending September 30, 2010, Greater Elgin Family Care Center exceeded Illinois Health Connect Quality of Care benchmarks. This time we exceeded expectations in 5 different areas, further validating that we provide the highest quality of care for our patients!

- Lead Toxicity screening for children under age 2
- Developmental screening for children between 12 and 24 months of age
- Developmental screening for children between 24 and 36 months of age
- Appropriate asthma medication use for children aged 5 to 11 years
- Diabetic HbA1c testing for patients aged 18 to 65 years

GEFCC outperforms other Community Health Centers (CHC)

As reported by the 2009 Uniform Data System (UDS) Grantee/State/National Summary Report and Health Center Trend Report, GEFCC is...

1. Highly Efficient!
- GEFCC ranks in the 3rd National Percentile in Medical Team Productivity, meaning that at least 96% of all CHCs underperformed in Medical
Team Productivity as compared to GEFCC.
2. Cost Efficient!
- GEFCC ranks in the top 88th National Percentile in Cost per Encounter, indicating that more than three quarters of all CHCs spend more money
per encounter to deliver the same services as GEFCC.
- GEFCC's Cost per Patient is 32% Lower than the State CHC Average.
- GEFCC's Cost per Patient is 41% Lower than the National CHC Average.
3. Rapidly Growing!
- GEFCC is growing three times the State and National Average growth-rates for Total Number of Patients served.
- GEFCC serves 300% more Medical Patients than the State and National Averages for Number of Medical Patients served.

Patient Satisfaction Survey Results

GEFCC completes patient satisfaction surveys at all its Health Centers every quarter. Our benchmark for patient satisfaction is 75%.

The following are 2005-2011 results, aggregated, indicating tremendous patient satisfaction with Greater Elgin Family Care Center.

Question	Mean for 2005-2011
1. My phone calls are answered	86%
2. The reception staff is courteous and helpful	92%
3. I was able to get a timely appointment	87%
4. I was able to communicate with the Health Center staff and have my needs understood	91%
5. Level of satisfaction with information and education regarding your medical concerns	92%
6. Level of satisfaction with the time that staff spent with me	91%
7. My phone call was returned in a timely manner by courteous staff	87%
8. I feel that the staff listened to my concerns and addressed them	91%
9. The time waiting was reasonable	85%
10. I was treated respectfully	94%
11. Rate your level of satisfaction with receiving test (X-ray and/or lab) results and recommendations in a timely manner	90%
12. Level of satisfaction that personal medical information is handled in a private and confidential manner	93%
13. Level of satisfaction with the service received by your Medical Assistant, who brings patients to rooms, takes vital signs and inquires about medical problems	93%
14. Level of satisfaction with the nursing care you received (Nursing care includes such things as bandages, injections, blood draws, patient education/instruction, and referrals?arrangements for appointments elsewhere	92%
15. Level of satisfaction with the medical care received from your health provider (the Doctor, Physician Assistant or Nurse Practitioner)	93%
16. Overall, how satisfied are you with the Health Center?	93%

YOUR MEDICAL HOME
QUALITY HEALTH CARE AT AFFORDABLE PRICES
847-608-1344
www.gefcc.org